Telehealth in Audiology: Remote Support for Hearing Aid Users


Telehealth, or the use of telecommunications technology to offer healthcare services remotely, has grown rapidly in recent years across a wide range of medical fields. Telehealth in audiology provides novel options for remote support and care to those with hearing loss, including those who use hearing aids. In this post, we look at the role of telehealth in audiology, specifically in providing remote support to Resound hearing aid users and improving access to hearing healthcare services.

1. Virtual Consultations

Virtual consultations are one of the most common applications of telehealth in audiology, allowing people to communicate with audiologists and hearing care experts from a distance. Thanks to video conferencing platforms and secure communication channels, individuals may arrange meetings, discuss hearing difficulties, and receive professional advice from the comfort of their own homes. Virtual consultations are convenient, flexible, and accessible, especially for people who have mobility challenges or live in rural places.

2. Remote Hearing Assessments

Telehealth allows audiologists to do remote hearing examinations and evaluations, providing crucial information about a person’s hearing health and the effectiveness of hearing aids like Resound. Audiologists can use specialised software and diagnostic instruments to remotely examine hearing sensitivity, speech comprehension, and total auditory function. Remote hearing examinations allow for rapid intervention and adjustment of hearing aids, resulting in optimal performance and happiness for users.

3. Hearing Aid Programming and Adjustment

Telehealth platforms enable audiologists to remotely programme and change hearing aids, resulting in individualised settings and fine-tuning adjustments depending on individual preferences and input. Amplification levels, frequency response, and noise reduction settings can be adjusted remotely by audiologists to enhance hearing aid performance for individual listening circumstances and user preferences. Remote programming saves time and eliminates the need for in-person appointments, making it more convenient and efficient for users.

4. Troubleshooting and Tech Support

Telehealth enables remote troubleshooting and technical help for hearing aid users, addressing frequent issues and concerns without requiring an in-person visit to the clinic. Audiologists can walk customers through troubleshooting processes, including changing batteries, cleaning hearing aids, and resolving connectivity issues via video calls or online chat platforms. Remote technical help boosts users’ confidence and independence in handling their hearing aids, encouraging self-care and empowerment.

5. Remote Rehabilitation and Counselling

Telehealth platforms allow audiologists to provide remote rehabilitation and counselling services to people with hearing loss, including advice on communication methods, auditory training activities, and coping strategies for dealing with hearing-related issues. Remote rehabilitation sessions may include instructional materials, interactive exercises, and personalised therapy sessions to address the emotional and psychological effects of hearing loss. By providing remote support and coaching, audiologists can help people maximise their hearing potential and improve their quality of life.

6. Accessibility and Convenience

Telehealth in audiology improves accessibility and convenience for those with hearing loss, especially those who cannot obtain traditional in-person therapy. Remote support and services minimise geographical boundaries, save travel time and costs, and provide for greater scheduling flexibility. Telehealth also accommodates people with mobility difficulties, busy schedules, or privacy concerns, ensuring that everyone has equal access to hearing healthcare services.


Telehealth in audiology is a revolutionary technique for providing remote support and treatment to those with hearing loss, particularly those who utilise Resound hearing aids. Telehealth improves accessibility, convenience, and efficiency in hearing healthcare delivery by providing virtual consultations, remote hearing evaluations, hearing aid programming and adjustment, troubleshooting and technical assistance, remote rehabilitation, and counselling. By embracing telehealth options, audiologists can help people with hearing loss maintain their auditory health and improve their overall quality of life, regardless of geography or practical obstacles.

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